Thought Leadership

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The DocBuddy Journal - How Elevating The Patient Experience Improves Your Bottom Line w/ Jessica Walker

By Erik Sunset, August 30, 2024 - 1 min read

"81% OF PATIENTS WHO EXPRESS INTEREST IN A PRACTICE OR PROCEDURE NEVER MOVE FORWARD AND THAT'S SOMETHING THAT CAN ACTUALLY BE ADDRESSED."

Episode 76 of The DocBuddy Journal - How Elevating The Patient Experience Improves Your Bottom Line 
w/ Jessica Walker

Jessica Walker is the Founder and CEO of Care Sherpa. Her background is in hospitality, healthcare, and tech-enabled services, and she’s led Care Sherpa to boost new patient consults by 26% and increase consult to treatment conversion by 32%.

In this episode we discussed:

  • How elevating the patient experience can improve your healthcare organization's bottom line.
  • Why the front desk is a revenue generating position.
  • That sales shouldn't be a dirty word in a medical practice.

We also covered some shocking statistics about marketing spend and how so many practices are wasting their budget by not having the right processes in place.

Learn more about Care Sherpa. Connect with Jessica on LinkedIn. Email Jessica at jessica @ caresherpa.com

Watch or listen to this full episode of The DocBuddy Journal

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