How Surgery Centers Are Embracing Digital Transformation w/ Kiera Helms

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Erik Sunset: All right. Hello everybody. Welcome back to the DocBuddy Journal. You got both of your historical hosts in the same show. Today we’re joined by Kiera Helms, one of DocBuddy’s fabulous account managers. Kiera, so nice to have you on the pod.

Kiera Helms: Thank you so much, Erik. I am so happy to be here.

Erik Sunset: And I want to be sure to call out that if you didn’t catch either of the episodes that Kiera hosted, one was with One World Surgery, a fantastic organization. And shout out to the summer soiree where some of the doc a team got to attend and see, uh, the SCA family and the one world surgery family. Go through the catalog, find that one.

Erik Sunset: And then earlier in the year, also a very special episode with the Dr. Lorna Breen Heroes Foundation and their Chief Medical Officer. Both fantastic. So you’ve heard me talk a lot on this pod. Kiera’s got these two gems though. You gotta be sure to check those out. It’s good, a good change of [00:01:00] pace for me.

Erik Sunset: And I know you really like the, the philanthropy sort of, uh, flavored episodes.

Erik Sunset: The benefits of not doing a live show.

Kiera Helms: So true. Yes, I am very interested in philanthropy and, uh, both of those episodes that we did were very close to my heart working with one World surgery before through OCC and then the Lorna Brain Heroes Foundation, just a really close, um, mission to my heart, so very great.

Erik Sunset: Yeah, we, we love to highlight all of the, the good things that are happening in healthcare. It’s in the news often for not. Always great reasons. Um, and that kind of aligns with DocBuddy’s core value of time for life. And this is a little bit different format of an episode, obviously to DocBuddy hosts in the same episode.

Erik Sunset: A lot of value, a lot of added value for listeners out there. Uh, but Kiera, you spent a lot of July and I think a little bit of August, delivering more time for life, uh, onsite with surgery [00:02:00] centers. Bring them live on our op note solution. And we’re set up today for just a little chop session. Want to hear what it’s like, uh, what are the providers like, what are the surgeons like?

Erik Sunset: What are the, what’s the staff feedback when you are in their facility? You know, bringing them from Blockbuster to Netflix.

Kiera Helms: Yeah. Absolutely. That’s a great question. I think a lot of centers are prepared for the addition of technology, but sometimes the delivery is a little bit hard to picture. And so I think this is a great opportunity to see what it actually looks like when you’re bringing in new technology and what to expect and how to make it go well.

Kiera Helms: Because I think that’s one of my biggest, um. Goals while we’re on site is to make sure that the center feels supported and that everything that we’re bringing in is, you know, a really positive experience for them and it feels like an improvement to their workflow. And so, um, for op, no, I think the solution [00:03:00] itself gives a lot of.

Kiera Helms: Improvement in it in and of itself. And so the way that we add value as we’re on site and, you know, taking these providers through training is really making sure that we’re customizing it to them. So we’re making sure that it works really well for their facility, given their, you know, whatever, whatever software they’re working with.

Kiera Helms: Um, so that’s the EMR, the CMS that they’re using, those types of things. We wanna make sure that. Everything that we’re setting up is working correctly with them. And then, um, a lot of their workflows as well. So a lot of what I focus on when I’m on site is learning the workflows of the current staff. So, you know, the billing office, the front desk, those types of people.

Kiera Helms: I think, um, some of my experience previously before DocBuddy has kind of. Made me a little bit more wary of what the other people in the surgery center are having to go through when we bring in new technology. And so we wanna make sure that it feels really easy for them all to [00:04:00] adopt it and not just their providers, if that makes sense.

Erik Sunset: Yeah, it does. And I apologize if I was distracted for a second. A piece of construction blew off the building they’re working on next door, so that’s exciting. Um, we wish them good luck opening their sandwich store.

Kiera Helms: Good

Erik Sunset: who knows? Who knows? I, I did wanna pause a second on your historical experience with what we at DocBuddy call Legacy Health.

Erik Sunset: It that you and I have a parallel. I spent a long time on the practice and the acute care E-H-R-E-H-R side of the world as a vendor in addition to peer revenue cycle. You’re looking at it through a little bit different lens, having worked in practices and a surgery center, if I’m not mistaken.

Kiera Helms: I didn’t work at the surgery center, but I worked really closely doing surgery scheduling. Mm-hmm.

Erik Sunset: So the, the, I guess the only point I’m trying to make there is that on the vendor side, um, not on implementation, but on the, on the sales and marketing side of the house, um, you know, you would work through this process of, [00:05:00] Hey, we’ve got a better mouse trap. Here’s all the ways that it’s better. So you’re showing the software.

Erik Sunset: Going through the, the sales process, which can sometimes get a bad connotation and people don’t like to be sold to. I, I get that. You need to have something they want, like that’s when you’re effective at sales. But you would set up your demo, Hey, this is how everybody’s gonna use it. It goes over to the implementation team when they sign, and there are big constraints with legacy health.

Erik Sunset: It, especially when we’re talking about quality reporting and now we’re in macro MIPS version, you know, 10 it feels like whatever. But having seen it through meaningful use and through macro, all of the registries you need to submit data to. I would bend over backwards for clients and they would never be excited to see me, and I don’t blame them because they get stuck with this EHR or this piece of health it, I shouldn’t say EHR alone, the whole kit and caboodle.

Erik Sunset: And it just never really delighted anybody no matter what, either myself [00:06:00] in my limited capacity to configure software, what the implementation team did, and a lot of good people, a lot of spears thrown into dhr. I think some of ’em are justified. I think some of ’em are a little unfair in some ways, but that is such a stark contrast to being able to delight customers with meaningful technology.

Erik Sunset: Do you see that same split?

Kiera Helms: Yeah, I think, yeah, I think there’s a, a pretty big hurdle in healthcare of just it in general. So I think anyone that has to implement a new piece of it is just kind of at a disadvantage from the beginning because I mean. Especially surgeons, they’re comfortable with what they know. And so any type of change is going to be a little bit difficult to work through.

Kiera Helms: But I think, I think in the current, you know, landscape of where we are with the ASCs and the requirements that they’re having to meet with, you know, like you said, like with MIPS and the billing office and all of these different pieces that they have to [00:07:00] meet, I think the, the kind of environment is shifting into more of. More of one where they’re more open to seeing technology and wanting to work with it because they know that the current struggles shouldn’t have to be struggles and that there’s a solution to fix it. And so I think that’s where we’re in a really unique position where we’re still causing some change and some friction.

Kiera Helms: And that’s, that’s not always easy for people, but the benefit outweighs that friction. And so I think sometimes they’re not as, not as, I dunno, not as a little bit grumpy to work with.

Erik Sunset: Yeah. I mean, no, nobody likes change, but if you are still doing things the way you did ’em 40 years ago, just ’cause that’s how you’ve always done it. I mean, we’ve all heard the, the old adage like, that isn’t a good reason to not change.

Kiera Helms: Mm-hmm.

Erik Sunset: I.

Kiera Helms: Yeah. And if you have people that actually will take the time to walk through every single piece with you and you know, figure out what your specific pain points are when you’re doing this change, I think that’s really helpful too. I think that’s something that’s really nice [00:08:00] about Doc piece is that we can.

Kiera Helms: Like most of the time the surgeon’s issues are with having to do a lot of changes to their templates or things like that. And if you have a solution like we do where it’s so customizable to each provider, I think that really helps kind of narrow that impact that they’re feeling. ’cause then we can do a lot of those minor changes that they don’t wanna have to deal with.

Kiera Helms: Mm-hmm.

Erik Sunset: I’m gonna borrow from Starbucks a little bit, and their employee handbook, they want every customer to be enthusiastically satisfied. Like that’s their language. And I really like that. It’s, uh, something that’s stuck in my head reading the Harvard Business Review or whatever.

Erik Sunset: Legacy health, it does not have very many opportunities to delight and to leave people enthusiastically satisfied for a number of reasons.

Kiera Helms: Right. That makes total sense. Yeah. Yeah. I, while I was on site, um, at one of my recent centers, I, every single [00:09:00] provider I think complained about having to do all of their passwords and the SSO process. Uh, so single sign on to actually get into the, you know. A vast number of pro programs that they’re using for their EMR, the surgery center, EMR, the clinic, EMR, like all of these different things.

Kiera Helms: And, um, I think that’s very true is that existing legacy software is just difficult to work with and there’s not a lot of room to make people happy because it’s just the reality of the situation. You have to have secure passwords, you have to reset them. And so yeah, those little areas get kind of tricky to navigate.

Erik Sunset: Yeah, it’s what’s good for the goose is good for the gander though. And you’re, you know, we’re, we’re talking kind of, uh, veiled terms here, but you were at a marquee health systems collection of surgery centers operated in part by a, a large management company as well. And I wanna key in on something you said that, that timing and [00:10:00] that friction, uh, can be in place.

Erik Sunset: And having worked in a, in an actual practice, whereas I haven’t, that you read a lot about a lack of staffing and just like, ah, we’ll just hire somebody else. It’s a bad workflow, but we’ll just hire somebody else to do it. It doesn’t seem like that’s really an option unless you’re at a, a larger hospital, not a, not necessarily a health system, but at the actual hospital you just hire people to solve all these workflow issues.

Erik Sunset: What did you see? Boots on the ground. Lean staffing. A lot of administrators, I would guess in recovery rooms. ’cause they are generally a nurse. When we’re talking about surgery centers, what’s that like?

Kiera Helms: Yeah, I think that’s a really true statement for a lot of centers. I’ve seen that at multiple centers that I’ve gone to. Um, it’s a lot of people. In different roles, jumping into help in other areas that might not be their area. And I think a lot of times in healthcare, I mean even with my personal experience like healthcare is, [00:11:00] so there’s a lot of ways that you can go and help in other areas and a, luckily, there’s a lot of cross training and a lot of opportunity to learn and be supportive.

Kiera Helms: But a lot of that requires then you to jump in when they’re short staffing or you know, there’s. People call out and things that happen and that are inevitable, but sometimes those things, I think. Are unavoidable. And so you have to be able to jump in and flex. And I think that’s a huge issue that ASCs are facing too.

Kiera Helms: Yeah. Administrators having to jump in and help turn ORs or, you know, business office managers who have nursing experience or doing or scrubbing. So, you know, things, everyone fills in where they can, but I definitely think that that staffing issue is a huge component and. I think if we have people that are able to kind of plug those holes and fill in the workflows that are taking those resources from where they need to be, that is kind of a, a big help for those centers that are having to kind of flex people in different directions.

Erik Sunset: Yeah, and [00:12:00] to further that point, if you’re an ASC and you don’t have an EHR, maybe you’ve got a more current practice management software, or you’ve got one of the older ones that’s still around and it’s, you know, it’s just, it’s just chugging along. But with the staffing crunch. There. It, it appears to me there’s been a sea change that where technology has been maybe a dirty word in healthcare for, since meaningful use, since like 2009 I think.

Erik Sunset: I think the market’s coming around, and this isn’t a DocBuddy centric statement, but I think the market’s coming around that it needs technology ’cause it doesn’t have enough people to fuel these bad workflows anymore.

Kiera Helms: Right. Yeah, I completely agree. I think, I mean, just from, I mean, I’ve been out of the practice for maybe. almost three years. And I think watching my workflows and the way that people do that work and then seeing what’s available now, it, it’s almost imperative that you have to use technology because there’s [00:13:00] no way that it’s not faster than, than the current process.

Kiera Helms: And it can save you so much time if you just have a, a workflow that actually utilizes the. The pieces that are available in a smart way or people to do those jobs rather than, I dunno, just waiting for them to do kind of data entry, meaningless work when they could do something like so much better with their time.

Erik Sunset: Oh yeah. I mean the, the low hanging fruit to my mind is like insurance eligibility verification. I guess the better term is benefits verification. ’cause you can get a yes no answer out of the clearing house, but. Are you sure their visit’s gonna be covered today? Like, it’s so much better to work through exceptions, uh, coverage than to brute force.

Erik Sunset: Like let’s just go through the day list and call all these carriers and see who’s covered or not. Like that’s crazy talk.

Kiera Helms: Right? Yeah, exactly. And oh yeah, I completely agree. Competitive or repetitive tasks that are just. It’s so easily done through technology, I think are just a [00:14:00] great disservice to also the employees. I think one of my favorite things about healthcare is the ability to grow and learn and do new skills. And if you’re stuck doing the same thing over and over when, and not really getting to challenge your thinking or getting to, you know, explore a better way to do that.

Kiera Helms: I think it does a great disservice to people in the healthcare industry and kind of promoting people to grow within it. Eventually fi fix those shorting staffing, shorting issue is, I restart. It’ll eventually fix those staffing issues because they’re, you know, people that are starting at the front desk are more encouraged to go and be ASCrub tech or they’re more encouraged to go be to nursing school because they, you know, they see all the different ways that they can make a difference.

Erik Sunset: Yeah, I mean that, that’s a staffing problem solver. But then I think more important is the culture problem solver too. Like that’s, that’s very closely intertwined with, uh, with staffing. And obviously like the high performing ASEs have great culture. They have [00:15:00] to, otherwise they fall apart and they don’t perform how they want to.

Kiera Helms: Yeah, absolutely. I think culture has such an important. Impact on everything that an organization is doing. And I think that’s something that I’ve definitely seen as I’ve gone through those different ASCs and, you know, working, um, on my accounts, is witnessing the culture that is created between the administrator and the business office manager or the, um, you know, the billing office and all these different pieces that are working together.

Kiera Helms: And if the culture is collaborative and really wanting to make sure that everyone has. A strong and easy workflow then that ASC is, you know, off and running and they’re doing a great job. But I think some of the bottlenecks happen a lot of times when we focus on one team rather than the other. And so sometimes we get so focused on, you know, the providers and you know what their workflow is, and we forget the impact that the billing office is having.

Kiera Helms: And then, you know, everything is slowed down because we fixed one area, but we moved the bottleneck to the other.

Erik Sunset: [00:16:00] Right.

Kiera Helms: Yeah, so I think when centers are really aware of all the different pieces and, you know, making sure that everyone is working together as easily and efficiently as possible, I think that is really helpful for, you know, promoting success and making sure that that center is doing well.

Erik Sunset: Oh yeah. Oh yeah. Now I wanna, I wanna turn our attention a little bit to some of your war stories from the road. ’cause there’s, they’re always entertaining, uh, either a, a tough surgeon, a tough business office manager. And the, the one that always comes to mind for me, and this is going back at a couple of years, but I was on site for an orthopedic clinic, going live with our, our clinic product enterprise, which you can learn about all of our products@docbuddy.com.

Erik Sunset: But we were there and we had the list of, uh, providers going live that day. And we had, you know, 95% of them accounted for and trained and happy and interacting. And we had one orthopedic surgeon who came to the, to the training [00:17:00] room that day. It was in the administrators really nice big office. So we had room to set up chop and this was the lab, you know, the learning lab.

Erik Sunset: He made it a point to come back and, and tell, uh. One of the other team DocBuddy team members who is doing the Go Live. I don’t have time for you. I don’t even know why you’re here for me. Like you can stop asking for me. Okay? Like, we don’t wanna fight here, but you are slated to go live. So if you have a couple minutes, we’ll show you how easy it is.

Erik Sunset: So the morning continues to progress. Um, all of the visits are going into DocBuddy Enterprise and his colleagues are seeing that they’re done with their notes, you know, within minutes after leaving the room. So he sees this happening and walks back over to the training lab and goes, all right, I have 90 seconds.

Erik Sunset: You can show me now if you want to. No problem. So we showed him how, showed him how the voice commands work, showed him where the data goes into his EHR, and he never stopped by that lab again. To my knowledge, [00:18:00] we’ve never fielded a support request from him again. He is absolutely cranking using DocBuddy.

Erik Sunset: He’s a power user, doesn’t need any help. Had 90 seconds and you know, you go from this kind of like, Ooh, that was tough. Like, we’re here for you today and we’re not gonna be here tomorrow. So help us, help you, uh, to that. Enthusiastically satisfied. Now, he would never say that. He would never admit to it, but the continued use, the continued logins, the continued notes being produced in DocBuddy.

Erik Sunset: He’s very clearly satisfied with the solution. So what did you see on your July of travels Kiera?

Kiera Helms: Yeah, absolutely. I think that scenario is so common across all of my centers. I think, yeah, probably every single one. I have at least a couple of those providers that are very certain that. It’s not going to be better and it’s going to be a hassle, and they don’t wanna take the time to learn. And so, um, I think one of my, I have a couple prominent ones, [00:19:00] um, at one of my centers over the past couple of months.

Kiera Helms: Um, we had, we hung out all day. We just sit in the break room waiting for them. Um, I kind of watched him come in from. Doing his cases and then everyone’s eating lunch and so he is talking with the staff and I’m sitting in the corner just, you know, waiting for my turn to try, try and get some time with him.

Kiera Helms: And, um, he said a couple of times, you know, I’m not gonna, I’m not gonna sit with you today. I don’t have time. I, I’m just gonna do my dictations on my other system. I don’t really wanna worry about it. And I said, you know, totally fine. I’ll just hang out until the end of the day in case. You decide that you have some time, and he had seen a couple of his other colleagues finish some of his reports or finish some of their reports.

Kiera Helms: He was getting a little bit interested but wasn’t super curious. He would come in and ask like, okay, if I have templates, you know, what does that look like? And then I would answer and he would say, okay, I’ll think about it. Come. Leave and come back. And [00:20:00] so we did that a couple of times and eventually he said, okay, I’ll try it for like 30 seconds, but I really have to leave after this.

Kiera Helms: And I said, no problem. Let me just get you logged in. I had actually found some of his op report templates already, so we had all of those ready to go and by the time that he was logged in, added his signature and you know, did his first dictation. He’s kind of looked at me and is like, okay, I can see that, why this would be better and. They never wanna actually eat their words, but, um, he was definitely happier that he had actually tried it and didn’t have to go back in and, uh, you know, review a transcript or anything. It was kind of one and done off to his center or off to his clinic. Good to go. So I think those ones are really, really fun actually.

Kiera Helms: They’re sometimes a little tricky to get in the beginning, but I think they’re very rewarding at the end.

Erik Sunset: Oh completely. And that’s, that’s a similar, that’s a similar like, uh, sort of vibe we get when we’re at state ASC conferences or at ASCA or at any of the Becker’s events, which we’ll be [00:21:00] at Becker’s ASC here in, I guess it’s two months. So be sure to find us there. We’re at CASA in California next week, but our signage is all about instant op reports.

Erik Sunset: Instant, instant, no waiting, integrated, and yet people walk up to the, to the booth or to the table and they go. That would really be nice if it’s real. Like, oh, it’s real. You got 30 seconds, we’ll show it to you. And it really is just that little bit of seeing, being, believing, and again, coming back to that, uh, enthusiastic satisfaction.

Erik Sunset: It, it’s something new. It’s something that ASCs, when we’re talking about op note, it’s something they didn’t know they could have. And it’s, you know, it’s been in the market for a couple years now, a few years now. Three, I think. And it really is. Spend the 30 seconds to see it. ’cause that’s all it takes. If you’re, if you see us at a, a state association or any ASC conference, just see it.

Erik Sunset: You can decide if you want it or not, or not make you buy it. We’d love to have you as a customer, but just look at it ’cause you’ve never [00:22:00] seen anything like this before. Is that the case? Uh, while you’re in the break room waiting to catch a surgeon between cases?

Kiera Helms: Yeah, absolutely. I think a lot of providers are really, they’re used to their current method of dictation, so whether that’s sitting at a computer in a dictation room or waiting and doing it in the OR on their computer, and I think when we show them. That you can do it on your phone and you can do it while you’re walking between ORs.

Kiera Helms: If you’re running two rooms, that’s kind of that light bulb moment for them to say like, oh, I didn’t have to do it this way. I can do it. I can be done with this whole note in 30 seconds if I just build out my template. And I think that’s, yeah, those, they’re the moments that they really realize. That they don’t have to follow that kind of, that same pattern that they’ve been doing for years.

Kiera Helms: And if they, I mean, sometimes it’s a little bit more work upfront to, you know, build out your templates or put in, you know, actually create it to work for you. But once you realize the possibility that that is available to you, if you actually use [00:23:00] this product and, you know, uh, especially on your phone, I just think that’s.

Kiera Helms: One of the most amazing options for surgeons as they’re going between cases is just to quickly pull it up and dictate your whole note and you’re done in 30 seconds and it’s, you don’t even have to think about it. I think that’s incredibly valuable and you know, giving them a lot of time back that they don’t always have.

Erik Sunset: Oh yeah. And if you’ve ever been around a surgeon, you’ll know, and I know, I know you have cure, but for our audience, if you’ve ever been around a surgeon. You think they really wanna pick up the phone and leave a voicemail somewhere for their operative report? Like you think they really want to go sit at a workstation and log into their EHR and, and do their operative report between cases like you’re, you’re fooling yourself.

Kiera Helms: Right. Yeah. Yeah. And so much of that time is so much better spent doing, you know, whatever they’re doing. I mean, I was talking to, um, a PA that was working with one of our surgeons, uh, one of my recent go-lives, and he said like 95% of his work is administrative. He’s calling patients back, [00:24:00] doing, you know, test result reviews or like so many things that are not actually patient care related.

Kiera Helms: He’s. Leaving voicemails or confirming an appointment for, you know, whatever procedure. And all of that is, is helpful and important for the patient life cycle. But in reality, he wants to be doing the actual patient care of figuring out what’s wrong with them and fixing it. And I think that’s especially true for orthopedic surgeons.

Kiera Helms: You know, they, part of orthopedics I’ve heard is that they like it because they can go in, see the problem and fix it really easily. And, um. You know, doing all of that administrative work is not always so black and white. Sometimes it’s having to have wording being specific for an OP report or have a specific.

Kiera Helms: You know, space in between a lens implant, like something so trivial that they could not care less about because they care about patients. And for on the backend, it’s having huge implications on billing and, you know, [00:25:00] claims and all of those pieces that are important equally, but not always the provider’s main focus.

Erik Sunset: That was very delicately put that well said.

Kiera Helms: Thank you.

Erik Sunset: We, we, we can’t squander this opportunity to hear about the, the pure and true revenue cycle impact of good voice commands. I can’t let you off the hook without talking through my favorite example. You know, the one I want to hear about. But for our audience who maybe hasn’t talk, talk through how OP note is a direct impact on revenue cycle.

Kiera Helms: Yeah, so I think I’m a little biased on the revenue cycle. My mom works in, um, the revenue cycle, so I just grew up hearing about her, her fights with doctors and people trying to get notes completed or notes done the correct way with the correct additions. And, you know, the. Time that they spend with the patient.

Kiera Helms: All of those pieces are so variable and [00:26:00] a lot of, I mean, historically they didn’t have a template for it, and so they would just have to remember to add, you know, the modifiers or the important things that were done. And very similar for surgical cases. There are certain things that have to be included like a PA attestation if they had it.

Kiera Helms: Otherwise they won’t get that reimbursement back, and so. Kind of working through some of my centers, we noticed that a lot of their providers were getting denials for very similar procedures. So like all of their total joints and um, I think it’s all of their total joints that use X brail. A lot of them were getting denied.

Kiera Helms: Some providers were having. No issues and they weren’t really sure what was the difference. And we figured out that on some of the provider’s templates, they have a, a little section about xpr l And so, you know, the patient was given Xpr l blank with a bracket for our DocBuddy users, um, a blank bracket for them to fill in the amount that was used during the case.

Kiera Helms: And then that was it. So [00:27:00] with the addition of one bracket. Or one little line in their template. They are avoiding all of their denials with xprl and their colleagues are not having the same issue. They have to go through addendums and do all of this. So I worked with their administrator and we added.

Kiera Helms: This little blurb on everyone’s template that has a total joint or you know, any of those procedures and gone, they don’t have to worry about it. All they have to do is dictate their, you know, the units used and it’s good to go. So, you know, by adding one simple bracket, we’re saving, I don’t even know how many hours of billers time and surgeon’s time doing addendums.

Kiera Helms: I feel like that was a really good, good use case for our templates.

Erik Sunset: That’s a huge win because on a, on an operative report without. Uh, exp L included in any way, you know, yes or no. So the op report gets signed. It’s, uh, transmitted instantly via op note, wherever it needs to go. You’re generating that claim, submitting that claim. The denial hits. You gotta figure [00:28:00] out why.

Erik Sunset: You gotta appeal that denial resupply documentation, which by the way, you’re asking the surgeon for an addendum at this point.

Kiera Helms: Right.

Erik Sunset: We talk about time for life. That’s that’s time for life. That’s satisfaction in your work ’cause you’re getting out of administrivia and into more time for patient care, more time for things that matter to your facility.

Erik Sunset: That’s huge.

Kiera Helms: absolutely. Yeah. That is one of my favorite stories and I, I think a very similar one is the, like I mentioned, the PA attestation. You may, so many people are using PAs or so many surgeons use PAs in the or and I’ve heard them dictate the same blurb at the end of their note every single time. If it’s the same thing every time, there’s no need to waste it.

Kiera Helms: You know, waste your breath, waste anyone’s time doing it. They can just throw it in at the end of their template and they don’t even have to worry about it. I think those little pieces of your day where you can save a little bit of time, not having to think about something is so helpful.

Erik Sunset: I need that. I [00:29:00] need a lot more of that.

Kiera Helms: Me too.

Erik Sunset: Oh, well, Kiera, it’s been a riot to, uh, to do a, a show with both of the Doc Wood Journal hosts and, uh, both live. Uh, is there anything we didn’t cover that we should have?

Kiera Helms: Hmm, looking at my little notes. Um, I don’t think so. I think we covered a lot of really important information and definitely passionate about it working with everyone so often. So it is been really great to talk to you and kinda share my experiences, so thank you for having me.

Erik Sunset: Yeah. Thanks for shining a light on a little bit of the process, too, some of the value adds, and for our audience out there listening, wherever you’re listening, we want to thank you on behalf of the entire DocBuddy team. Be sure you’re subscribed on Apple Pods, Spotify and YouTube, so you always get the newest episodes of the show.

Erik Sunset: You can also get all of our episodes on DocBuddy.com/blog. And until next time, I’m your host Erik, and on behalf of Kiera, I wanna thank you all for [00:30:00] listening as well. We’ll talk to you soon.