Abode Care Partners, a primary care provider serving skilled nursing facilities, long-term care, and home-based environments, was struggling with documentation inefficiencies that were burning out their providers and impacting care quality.
Before implementing DocBuddy, their providers spent over 20 minutes per patient encounter using cumbersome point-and-click EHR templates, frequently lost documentation due to connectivity issues, and were forced to complete notes after hours, contributing to significant provider burnout.
The templated documentation looked identical across all patients and lacked the clinical detail needed to support proper billing levels.
After implementing DocBuddy’s mobile dictation solution, which integrates seamlessly with their existing Aprima EHR, Abode Care Partners achieved remarkable results.
Documentation time was cut in half from 20+ minutes to 10 minutes or less per patient encounter, providers gained the flexibility to document on-the-go across multiple locations using voice commands, and note quality improved dramatically with richer, more detailed documentation that better supports billing and communication with other healthcare providers.
The solution eliminated copy-and-paste errors, reduced after-hours “pajama time charting,” and provided concrete time savings that directly addressed provider burnout.
The Challenge: Documentation Burden and Provider Burnout
Abode Care Partners faced significant documentation challenges that were impacting both provider satisfaction and care quality:
Technical Limitations
Connectivity Issues: Providers frequently lost internet connection while documenting in their EHR resulting in lost notes and wasted time
Template Dependency: Heavy reliance on point-and-click templates that made all documentation look identical and EHR-generated
Limited Flexibility: Templates restricted providers’ ability to capture nuanced patient details needed for proper billing and reimbursement
Operational Impact
Time Drain: New patient encounters took 20+ minutes to document
Quality Concerns: Documentation lacked the detail needed to support billing levels and communicate effectively with other healthcare providers
Work-Life Balance: Providers complained about excessive time spent on documentation, leading to “pajama time charting” and family time sacrifices
Provider Burnout: Multiple complaints from field providers about documentation burdens
[Before DocBuddy] “We had multiple complaints from our providers spending too much time documenting… providers would be asked to include certain things in our documentation that they felt they were very limited by in the EHR templates, or simply just didn’t have time to include.”
How DocBuddy Solved for Challenges
Abode Care Partners’ CEO researched solutions to streamline documentation and discovered DocBuddy as a dictation-powered front-end solution that integrates seamlessly with their existing EHR.
Key Implementation Features
Voice Commands and Templates: Custom templates for common visit types (new patients, transitions of care, advanced care planning)
Mobile Accessibility: Full functionality on smartphones for providers in the field
Offline Capabilities: Works effectively even in rural areas with poor internet connectivity
Seamless Integration: Instant flow of documentation from DocBuddy to APRIMA EHR
“When I started dictating my patient encounters, I was able to essentially cut that time in half, or sometimes even less… I used to spend 20 minutes documenting a new patient encounter… DocBuddy allowed me to cut that time in half, if not more, for some more straightforward encounters.
I would certainly recommend other providers use DocBuddy.”
The Results: Dramatic Improvements Across All Metrics
Documentation Efficiency
50%+ Time Reduction: Documentation time for new patient encounters cut from 20+ minutes to 10 minutes or less
Hands-Free Operation: Providers can complete entire notes without touching the screen using voice commands
Real-Time Documentation: Providers document while walking hallways, sitting in traffic, or even cooking dinner
Quality Improvements
Richer Documentation: More detailed, relevant information supporting proper billing levels
Reduced Errors: Eliminated copy-and-paste errors from cloning previous notes
Better Communication: Significant improvement in notes used to communicate with other healthcare providers and internal teams
Provider Satisfaction
Faster Training: New providers learn DocBuddy more quickly than traditional EHR systems
Mobile Flexibility: Field providers can document on-the-go across multiple locations daily
Work-Life Balance: Reduced “pajama time charting” with providers completing documentation before going home
Operational Benefits
Background Noise Filtering: System works effectively even in chaotic nursing home environments
Quick Scheduling: Easy patient scheduling directly from mobile device
Standardized Workflows: Consistent documentation patterns across all providers while maintaining flexibility
See DocBuddy In Action
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